PRIVACY POLICY

This document (“Privacy Policy”), in combination with the cookies and how we use them page make up our commitment to protecting personal information we hold about our customers, newsletter subscribers, website users or any other data subject whose personal information we hold. 

Personal information as outlined in this policy is being processed by Technical Rescue Limited (we”, “our”, “us”, “Technical Rescue Magazine, ArbClimber Magazine, Park Ranger Magazine”). 

Our Commitment to you

We are committed to managing & safeguarding your personal information in accordance with current legislation and best practice. Our aim is to be responsible, relevant and secure when using your data. Whenever you provide personal information we will treat that information in accordance with this Privacy Policy. We will process the personal information you have supplied to us to conduct and manage our business to enable us to give you the most appropriate marketing, information, service and products and provide the best and most secure experience. These are what we consider to be our ‘Legitimate Interests’. We endeavour at all times to keep your data accurate and secure, and to honour your data preferences with regard to receipt of direct marketing e.g. postal communications and email.

We operate websites that may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

We may use third party suppliers to provide part of our service to you, i.e mailing house to send the magazines. In some circumstances these providers may be based in countries outside the European Economic Area whose laws provide for a different standard of protection for your personal information than that provided under UK Law. In such circumstances:  

If you would like further information about the specific mechanism, used by us when transferring your personal data out of the EEA please contact: ........

We reserve the right to revise or amend this Privacy Policy at any time to reflect changes to our business or changes in the law.  Where these changes are significant we will endeavour to email all of our registered users to make sure that they are informed of such changes. However, it is your responsibility to check this Privacy Policy before each use of the Website.

What Data we collect

When you send us information, talk to us over the phone, submit an online form or when you visit one of our websites, we may collect personal data from you. 

Data you provide to us

When we talk about personal data we mean any information that can identify you as an individual, such as your name, email and postal address. Pseudonymous data doesn’t identify you as a person but it might be used in aggregate, for instance when you participate in a survey.

Data you provide to us

When you participate in, access, purchase or sign up to any of our services, activities or online content, such as magazine subscriptions and newsletters we receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number, as well as information collected about your use of our services.

Data we collect through your use of our websites

We may collect information about how you use our websites, anonymous data may be recorded for the purpose of reporting web traffic statistics, advertisement ‘click-throughs’, and/or other activities on our sites. 

How we use your data

We may use the information you share with us and the information we collect through your use of our sites in the ways described below and as described at the time of capture.

Newsletters

Magazine Subscription

Newsletters

We will use the details you have shared to send you the newsletter to which you have subscribed. We will not add them to any marketing lists.  We will provide a way for you to unsubscribe on every newsletter we send to you. Details you share with us for the purpose of newsletter subscription will never be shared with a third party.

Magazine Subscription

We will use the details you have shared to manage your subscription to our magazine, which includes sending the magazine, managing access to any digital version, taking secure payments, to fulfil any gift that was offered at the time of purchase, to handle any customer query you may have and to contact you via telephone, email and post with information relating to your magazine subscription. e.g. to notify you of the expiry date of your subscription, that a delivery to you may be delayed or to remind you of a password or to notify you of updates to our Privacy Policy or Terms of Use. Your data will not be added to any marketing lists unless you have consented to this, and will only be shared with third parties where we have appointed them to manage specific aspects of your magazine subscription namely posting the magazine.

Customer Services

We will use the information you provide to deliver customer services related to your purchase  and to respond to inquiries or requests that you direct to us. Your data will not be added to any marketing lists or shared with third parties.

Legitimate Interest

We may process your personal data on the basis of a legitimate interest which may include promoting similar products or services via direct marketing activity, to manage supression and unsubscribe requests received from you, to identify and prevent fraudulent behaviour, maintaining the security of our system, enhancing, modifying or improving our services, identifying usage trends and determining the effectiveness of our magazines.

Whenever we process data for these purposes we will ensure that we always keep your personal data rights in high regard and take account of these rights. 

Cookies and how we use them

“Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We use cookies for a number of reasons:

Strictly Necessary Cookies – These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information

Performance Cookies – These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

For more information on how we use cookies please read our Cookie Policy.